QUESTIONS ABOUT

FAQ

Orders & Payments

We accept all major payment methods via Mollie and PayPal, including credit card, debit card, iDEAL, Bancontact, and other options available at checkout. For large business or project orders, partial advance payment arrangements may be possible, please contact us to discuss.

Yes. All payments are processed through Mollie or PayPal, both of which are PCI DSS-certified payment providers. Our website uses SSL encryption (HTTPS) to protect your data during checkout. We never store your full payment details.

Instalment payment is not available for consumer orders. All consumer purchases must be paid in full at checkout. For business customers placing large or project orders, a split payment arrangement (50% deposit, balance before shipment) may be agreed in writing. Please contact us to discuss.

Yes. You will receive an order confirmation by email immediately after purchase. A formal invoice will be sent once your order is confirmed and processed.

This depends on the type of product and the status of your order. For standard in-stock items that have not yet been shipped, cancellation is possible without charge, contact us as soon as possible. For made-to-order items where production has not yet started, a 20% cancellation fee applies. Once production has started, the order can no longer be cancelled. Please see our Returns & Refund Policy for full details.

A declined payment is usually caused by insufficient funds, incorrect card details, or a security block from your bank. Please check your details and try again, or contact your bank. You are also welcome to try an alternative payment method at checkout. If the issue persists, contact us at info@eboeve.com and we will help you find a solution.

Shipping and Delivery

Shipping costs depend on your location and the size of your order. We use three package categories: small, large, and oversized.

  • The Netherlands: € 7.95 / € 13.95 / € 79.95
  • Germany & Belgium: € 20.00 / € 34.99 / € 175.00
  • Rest of EU: € 35.00 / € 49.95 / € 200.00
  • Outside the EU: on request — please contact us before ordering

The exact shipping cost for your order is calculated and shown at checkout.

Most of our products are sourced directly from our brand partners and ordered on your behalf. Standard delivery time is 4 to 6 weeks from order confirmation. Where a product is in stock, a shorter time will be shown on the product page. Once your order has been dispatched, transit times are typically 1 to 2 business days within the Netherlands, 2 to 3 days for Germany and Belgium, and 3 to 5 days for the rest of the EU.

Yes. We ship throughout the European Union. For deliveries outside the EU, including the United Kingdom, Switzerland, the Middle East, and other regions, please contact us at info@eboeve.com before placing your order so we can confirm shipping costs and arrange logistics.

We ship with trusted carriers including DHL, UPS, and PostNL depending on the destination and size of your order. All shipments include track and trace. Once your order is dispatched, you will receive a confirmation email with a tracking link.

We do not offer a standard express delivery option. Because most of our products are made to order, the primary lead time is the production period rather than transit time. If you have an urgent request, please contact us at info@eboeve.com and we will do our best to assist.

If no one is available to receive the parcel, the carrier will typically leave a notification and attempt redelivery or redirect the parcel to a nearby pick-up point. Please check the tracking link in your shipping confirmation email for the latest status and instructions.

Standard deliveries cannot be scheduled for a specific date or time slot. Deliveries are made on business days during business hours. For white glove delivery of large or oversized items, we can arrange a suitable delivery window, please contact us to discuss this.

Large & Oversized Items

Large and oversized items such as outdoor furniture, large planters, and deck furniture are delivered kerbside as standard, meaning the carrier brings the item to the entrance or kerb of your delivery address. If you require the item to be brought inside or placed in a specific room, please see our white glove delivery option below.

No. Standard delivery is kerbside only. Room delivery and assembly are available through our white glove service, which is arranged separately. Please contact us for details and pricing.

Yes. For large or high-value items, we offer a white glove delivery service that includes delivery to the room of your choice, careful placement, and removal of packaging. White glove delivery is arranged on a per-order basis. Please contact us at info@eboeve.com before or after placing your order to discuss availability and costs.

For large or oversized items being delivered to locations with restricted access, such as upper-floor apartments without a lift, gated properties, or marina berths, standard carrier delivery may not be possible. In these cases, please contact us before ordering so we can arrange white glove delivery or an appropriate alternative.

We strongly recommend checking the dimensions of the product, listed on each product page, against your access points before ordering. If you have concerns, contact us in advance. If an item cannot be delivered due to access issues at the delivery address, we are unable to accept a return on that basis.

We recommend measuring doorways, hallways, staircases, and the intended placement area before your order is dispatched. Ensure that the delivery route is clear and accessible. For white glove deliveries, our team will confirm details with you in advance.

Returns & Refunds

Returns depend on the product type. In-stock products marked as ‘14-day returns accepted’ on the product page can be returned within 14 days of delivery, unused and in original packaging. Made-to-order products cannot be returned, unless received damaged, defective, or incorrect. This is clearly indicated on each product page before you place your order.

Yes. Made-to-order products, personalised items, and sale items marked as final sale cannot be returned. Products that have been used, altered, or are no longer in their original condition are also not eligible for return.

Return shipping is at your own expense, unless the item was received damaged, defective, or incorrect, in which case we will cover the return costs. We recommend using a tracked shipping service for all returns.

Once we have received and inspected the returned item, we will process your refund within 14 days. The refund is issued using the same payment method as your original purchase.

Email us at info@eboeve.com with your order number and reason for return. Please wait for our written approval before sending anything back. We do not accept returns that have not been approved in advance. For full details, please refer to our Returns & Refund Policy.

Made-to-Order & Custom Products

Made to order means that your product is not held in stock, but is sourced or produced specifically for you after you place your order. This is the case for the majority of products on eboeve.com. Because of this, delivery times are longer, typically 4 to 6 weeks, and the product cannot be returned once production has begun.

Made-to-order products are often handcrafted or produced in limited batches by our brand partners. The production process takes time, and the item is only made after your order is confirmed. This is what ensures the quality and exclusivity of the pieces in our collection.

If production has not yet started, cancellation is possible subject to a 20% cancellation fee. Once production has started, the order cannot be cancelled. If you need to cancel, please contact us at info@eboeve.com as soon as possible after placing your order.

Our product pages show the available options for each item. Some products come in multiple finishes or colours, which you can select before adding to your cart. Custom specifications beyond the listed options are generally not possible. If you have a specific request, please contact us and we will check with the relevant supplier.

No, made-to-order products cannot be returned unless they arrive damaged, defective, or materially different from what was ordered. By placing an order for a made-to-order product, you confirm that you have read and accepted this condition. This is confirmed via a checkbox during checkout.

Product Information

We make every effort to photograph and represent our products accurately. However, colours may appear slightly different depending on your screen settings, display calibration, and lighting conditions. For handcrafted and natural materials, minor variations in colour, texture, and finish are inherent to the product and not considered defects.

Dimensions listed on product pages are as provided by the manufacturer and are accurate to the best of our knowledge. For handmade products, small variations within industry-standard tolerances may occur. If precise dimensions are critical, for example for a specific installation or space, please contact us and we will verify with the supplier.

Materials are listed on each product page. Our collection includes items in ceramic, glass, metal, natural stone, rattan, teak, and other high-quality materials. If you require more detailed material information for a specific product, please contact us.

General care instructions are provided on relevant product pages. As a general guideline:

  • Ceramic and glass: handle with care, avoid sudden temperature changes, hand wash where possible
  • Metal: wipe clean with a dry or slightly damp cloth, avoid abrasive cleaners
  • Outdoor furniture and planters: cover or store indoors during harsh weather unless specified as all-weather
  • Natural materials (rattan, teak, stone): follow the specific care guidance on the product page

If no care instructions are listed for a specific product and you have questions, please contact us.

Most items are ready to use upon delivery. Where assembly is required, instructions are included in the packaging. If you are unsure about a specific product, check the product page or contact us before ordering.

Outdoor suitability is indicated on the product page. Products in our Outdoor category are selected for exterior use, but care requirements vary by material. Items from our Living Room and Dining Room categories are intended for indoor use only, unless explicitly stated otherwise.

Damages & Issues

Yes. We strongly recommend inspecting the outer packaging before signing for delivery. If the packaging is visibly damaged, note this clearly on the carrier’s delivery document before signing. This is important for any potential transport damage claim.

If the outer packaging is severely damaged upon arrival, you may refuse the delivery. However, in most cases we recommend accepting the delivery under written reservation, note the damage clearly on the carrier’s delivery document before signing, take photographs, and contact us within 48 hours. This is often the fastest route to a resolution.

Please contact us within 48 hours of delivery if you receive an item that is damaged, defective, or incorrect. Include your order number and clear photographs of the issue. Reports submitted after this period may not be eligible for a claim.

Contact us at info@eboeve.com within 48 hours of delivery with your order number and photographs of the damage. Please also retain the original packaging, as it may be required for a transport claim. We will assess the situation and arrange a replacement, repair, or refund as appropriate.

If a valid damage or defect claim is confirmed, we will offer a replacement, repair, or refund depending on the situation and product availability. Our goal is always to resolve the issue quickly and fairly.

Business & Projects

Yes. We welcome enquiries from interior designers, yacht managers, property developers, and other professionals. For large or project-based orders, we can provide tailored advice on product selection, lead times, and logistics. Please reach out to us directly at info@eboeve.com with details about your project.

Yes. For substantial orders or bespoke project requirements, we are happy to provide a quote. Contact us at info@eboeve.com with your project details, quantities, and delivery location and we will get back to you within one business day.

For business customers, a 50% deposit is required upon order confirmation, with the remaining balance due before shipment. For very large orders, payment terms may be agreed in writing. Please contact us to discuss your specific situation.